Introduction to Chapter 6: Delivering Feedback and Having Difficult Conversations

Giving feedback feels about as comfortable as accidentally calling your boss “mom” in front of your coworkers. But difficult conversations don’t have to induce panic sweats. You’ll learn to deliver constructive feedback without triggering office warfare, gracefully receive critiques without breaking into tears, and handle workplace conflict with the composure of someone who totally planned to spill coffee down their shirt.

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