Chapter 6: Delivering Feedback and Having Difficult Conversations

6Chapter 6: Delivering Feedback and Having Difficult Conversations

Explore principles of giving and receiving constructive feedback
Use the SBI (Situation-Behavior-Impact) and DESC (Describe-Express-Specify-Consequences) models
Manage emotional responses and maintain professionalism
Navigate workplace conflict with confidence and empathy
Deliver praise and recognition in meaningful ways

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Inbox to Impact Copyright © by Casey Miller. All Rights Reserved.

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